Drymatic works with Australian restoration market to improve standards

InClean Magazine - September/October 2015, page 51. In 2010 Gary Carroll, owner of All Aces Services, visited the RIA Show in Atlanta, Georgia, to seek out new technology for use in his restoration business. Carroll stumbled upon the Drymatic heat drying equipment and in five years he has helped grow the Drymatic brand in Australia in attempt to improve standards in the restoration industry.

DBK Drymatic Team with Drymatic Heat Drying AustraliaThe DBK Drymatic System autonomously combines electric heat and air exchange to remove bound moisture from water damaged materials within a property. The patented system uses drying algorithms to monitor the drying environment and take actions based on either user-defined room limits or preset conditions built within the systems firmware.

Due to limited power availability in Australia, 10A being the maximum available from a mains outlet, the system needed to be reconfigured for the Australian restoration market. “DBK’s passion for the product and also its keen desire to grow sales of this product led it to develop an Australian version of the system with reduced power making it suitable for the 10A supply,” said DBK Technitherm Ltd’s sales manager Alan James. “The reconfigured unit was shipped to Garry Carroll of All Aces Services where it was trialled over a period of twelve months.”

The success of the trial led to the development of a strong working relationship between DBK and Carroll; his passion for drying and DBK’s drive for innovation led to new products being developed such as the Drymatic Boost Box. The Drymatic Boost Box offers damage management technicians a solution that enables them to introduce supplementary heat in a controlled way.

In 2014, Garry Carroll and DBK set up Drymatic Heat Drying Australia, a distribution business that is dedicated to the DBK product and offers full product training and support. And in February 2015, Drymatic Heat Drying Australia organised two heat drying courses in Melbourne and Brisbane that were taught by Carroll and supported by James. The courses were run to help educate the industry on the capabilities of heat drying technology and also to help develop the DBK Drymatic brand in Australia.

“DBK continually looks to improve the service it offers and the products it delivers so following the courses we personally called all 95 attendees to seek out feedback on the course and the products demonstrated throughout the event,” revealed James. “The calls were made to find the weaknesses in the product range and utilised to build a development roadmap for 2015.”

As a result, Drymatic II is DBK’s effort to capture all of the concerns and criticisms raised by contractors throughout the life of the original DBK Drymatic System. “Drymatic II is now less than half the size and weight of its predecessor whilst having more than double the airflow.” explained James.

“Drymatic II is a testament to what can be achieved when an industry has a customer base that is keen to improve standards,” stated James.

“And it makes all the difference having a supplier who is eager to listen to the markets’ needs and develop innovative solutions to its problems.”